
Today, we have with us an interesting personality - Neil Patel, co-founder of ACS.
Neil is a respected authority in the social media arena. He’s a man the industry looks upto for his experience with the social media and seo, which explains why he’s a much sought after Marketing Consultant today.
Thanks Neil for this interview, next time we’ll have an audio one, people always love to listen to you.
1. How did you start with Social Media, when did you recognize the potential and how did you get involved with it?
I got started with social media once I noticed that people were getting thousands of links from sites like Digg.com. The way I got started was by first networking with the top users who were successful on these sites. By interacting with these users they taught me how to leverage the social web so that I could be successful.
2. Which is your personal favorite and which works best for business/clients?
Not sure exactly what the question means, but if you are referring to social sites… then my favorite is Facebook. If you have a successful application on Facebook you can consistently get over 20 million pageviews a month.
Although Facebook is my favorite site, it doesn’t work well with all clients. Due to this, I would have to say that Digg is best for business/clients. It is much easier to leverage Digg than it is to leverage Facebook.
3. Everyone is talking about getting on the front page of Digg and being popular on SU, Is that all to it, or do you think efficiency is measured in any other way on these tools?
It may sound easy, but there is a lot to leveraging Digg and StumbleUpon. Success can be measured by getting on the front page of these sites, but ideally it should be measured by the amount of traffic/links you get.
4. I’ve read that you’ve done something on YouTube as an experiment that taught you the potential of social media (especially with videos), could you explain us what was it and how did it happen?
I have no clue what you are talking about.
Overall YouTube is a great site to leverage. Because of universal search you can create videos and get them ranked for competitive terms on Google.
The only experiments I can recall were faking views to see how many days in a row I could get a video to be number 1 on YouTube. Or how few links you can point to a YouTube video so that it would rank for competitive terms. And lastly, how many users I could force to subscribe to my YouTube channel.
5. Now, big brands like Virgin and Coke are opting for social media marketing, recognizing the potential of online space. Could you please tell me your thoughts on it?
I think it is great that companies want to embrace the social web. Once more large brands start leveraging it, social media marketing will become more mainstream.
One thing I think many companies don’t realize is that you can’t control what people think of you; especially on social web. Due to this some companies may end up with a sour taste in their mouth.
6. What according to you is a good strategy (generally) for offline retail brands to adopt when they get to the online space? (Like Nike)
I think it is good for companies to adopt it when they get into the online marketing space. But before they try and jump in, they need to try and understand how it works.
7. Personally I believe Social Media Optimization is dead. Agree/ Disagree - what are your thoughts on it Neil?
I don’t think it is dead. I think it has just really started to become mainstream. More people are leveraging the social web and more companies and getting budgets for social marketing.
8. Digg, SU, Sphinn, Mixx now there are lot of them and each has a typical character to it considering the user behavior - If I were to ask you to match these sites with a particular crowd, how would it be? Ex: - Digg = Geeks?
I wish it was as easy as Digg = Geeks, but as these sites keep on evolving more people are starting to leverage them. Due to this it is hard to say that one persona type uses each site. For example on Digg people who are into politics also love the site and in many cases these users are not geeks.
9. Are there any “loop holes” available in the Digg system still? We’ve heard you knew a couple of them earlier.
Not really anymore. There are still things you can do like build powerful accounts or network with other members, but the best loop hole is to write great content. Sadly, writing good content isn’t much of a loop hole.
10. Suppose “Mani Karthik of DailySEOblog” is a new entry to the online space, what would you recommend as a strategy to me to get popular on the social media.
Best advice I could give is writing really detailed content such as how to guides. Things that are timeless usually do well and build the most links
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How to get on top of Digg? How to get popular on Digg? How to get a front page Digg?
These are questions being thrown upon day in and out at the forums, at the coffee club and everywhere bloggers get together. Everyone wants to know how to get to the top quickly with the minimum effort. It would be nice if someone found out a hack that helps anyone to get on top of Digg in 24 hours. Unfortunately there have been none so far, but yes there are theories flying around that claim to put you on top of Digg, or make you power users on Digg in even less than 48 hours. I wished if one of them truly worked.
Well, taking into consideration some basics, there are few facts all of them agree on.
Many of these points are easy to listen than achieve. For instance, it’s known that you have to have a good “following” or “friends” on Digg to get a top Digg. The reason is that when you submit an article, there has to be enough guys to digg the same without even checking the title, but just because you Dugg it first. Now, this is linked with “Reputation”. One would digg a story you submitted even without checking it’s title, only when they believe that whatever you are digging will be good, the truth may be/may not be right. “Reputation” on the other hand is linked with “Reference”. Where does one find you first? Either they could’ve found you on one of the top Dugg article OR they could’ve “befriended” them. “Reputation” is alos linked with “Image/Brand”. When one first sees you, what do they absorb from your profile? When you have some already top dugg stories, people get the idea that you are a top class digger. OR they might see the number of articles submitted and make out if you are active on Digg or not.
REFERENCE
( Seen first on top diggs/from a friend )
V
NO. OF FRIENDS
( the more the merrier )
V
REPUTATION
( based on latest dugg story/ top duggs )
V
HISTORY
( Topics active in/ top diggs )
V
V
Action : ADD AS FRIEND
So essentially, being a power user on Google has got to do more with “influencing” people and “making friends”.
Keeping all this in mind, here are a collection of resources that are worth a read and bookmarking. The best resources on the internet that will tell you how to be popular on Digg and always hit a front page with your submissions. It sounds a bit glossy, but there is value in each of these articles for sure.
There are many more articles available, but many of them are repetitive and does not pass any value at all. Hence you won’t find them in this list.
Did you ever had an opportunity to Google your name/product/service/company name and come up with a negative result? An abuse or some comments on a sleazy site? Cases of damaged/torn online reputation have been reported more than any other time these days.
With lot of UGC (User Generated Content) thrown up these days, the possibilities of your online reputation getting damaged is high. Online Reputation Management is important for companies and brands these days. Here’s how I would depict it in a flow chart.
Googler looking for information associated with your brand/name ===> Uses search engines
Scans top results on Google ===> Finds information regarding you/product/brand
If positive review ===> Buys/commits to you.
If negative feedback ===> Ditches you.
In the process flow, the crucial point is when he makes a decision. And precisely at that point, if you don’t have the vital information, then you lose out.
So how do companies or brands make sure that they preserve their online identity?
Well, it’s not possible to completely create a positive environment for every online identity, be it a person or a company or a brand. And with products and services, it’s a different story altogether. With everyone writing their reviews (and then re-writing it again) on all services and products online, it’s come out that unless you have a fair amount of both negative and positive results, you are not seen as a genuine guy. So the idea is to minimize the negative results and keep control of the online identities.
What if you had negative reviews about you on the SERPs?
Well, before dealing with the problem, let’s understand that there may be more than two situations to this.
One - Where you’d have genuine negative reviews, like for example if you have a product or service, that’s been honestly reviewed by bloggers. If it’s a not so good product, then of course people will write/report about it honestly. There might occur both good and bad reviews.
In such cases, a healthy approach using SEO and effective SMM strategies, can get you out of the situation. However, if the product/service is a failure product, then we might have to fight a but hard to clear all the negative results. Honestly, that’s an utopia. What really can be done is to minimize the number of negative results.
Second -The case of wrong identities
This happens with names and individuals more than companies and brands. Like for instance if someone else is sharing your name, you’ll have a tough time sharing resources online for each other.
Last day I had come across two cases where the person was suffering from negative reputation, because of wrong online channels. His name was associated with a negative story on one of the authority sites, while the only thing he had in similar was only the name, He wasn’t the guy in the story. But, when others search for his name online, they might come across the negative story causing him trouble.
In such cases, a clever mix of SEO, SMM and online branding can solve the problem.
Essentially, Reputation Management is very important in todays scenario when people use the online space heavily to find information about things.
Brands, Companies and Individuals have to harness the power of social media to build their reputation online, or else it’s going to be too late.
Many a times, I get asked, what do you do in social media marketing? And before I answer, there would be a warning saying - I already submit to Digg and other social media sites…so what is it that you do apart from that?
That’s an interesting question altogether. The fact is that social media marketing is not just about Digg, or submitting to a few sites as Digg. There is a much larger picture to be revealed.
Submitting to Digg is in itself a big chapter. We’ve discussed it on this article and this one.
Anyone can submit to Digg. But not all of them get popular, be it a great story or not. There are strategies you must follow while submitting to Digg, a lot depend on who the submitter is, what the crowd is, what your story is about, who are your contacts, how long have you been digging…and 1432 other things as well. And that’s exactly the reason why everyone’s story isn’t the top dugg one. Precisely, that’s why you need experts help on it.
Coming back to social media, there’s more to it than Digg. It’s about connecting the dots. Between you and your target audience.
Your target audience is spread out and scattered everywhere on the internet. But what’s interesting is that every online entity has a target audience. Be it a porn site, a scientists blog or a movie review blog. The problem why your site is not popular is because you have either not connected to your audience at all or that you are with the wrong audience.
And the initial step of a social media marketing campaign is to find your target audience, define them and track them. Studying them for their behavior and delivering them “food” is the final stage of social media marketing. It almost ends with it. Post this phase, you start getting results and the beauty is that the bounce rate is very minimal unlike SEO.
So essentially, Social Media Marketing doesn’t end with digg or SU, it only starts there. A careful full stretch social media marketing goes through as many processes and steps as a market researcher and an ad-agency would go through combined with that of an SEO. It is a healthy combination of all that, and only someone who is well verse in all of these fields can help you through a successfull social media marketing campaign, or else you get stuck with a few submissions on digg with one number diggs.
It may be a big deal getting lots of fans on Digg. Most of us get minimum ten friend requests daily and there is a whole bunch of friends on Digg.Now, how many shouts do you get on email everyday from all of these friends? Quite some isn’t it? And how many do you reply to or digg? Well, keep the answer to yourself.
The question is - How can you effectively use the friends and community on digg to market your websites on Digg?
The answer probably is in the question itself - You are trying to “market” your sites.
Digg is a community where everyone is on the look out for networking. The basic motive of course is to harness the power of community. Let me take you through the process of “digging”.
Step 1.
Submit a story.
Step 2.
Shout/share it with your friends.
Step 3.
Grow your friend circle.
Step 1 and Step 2 are comparatively easier steps, but what matters most is the third one - growing your network.
How can you grow your network on Digg?
Anyone might have easily guessed that digging the maximum number of stories is enough to take you get popular on Digg.
Well, I don’t know about everyone, but this happened to me. I thought digging the maximum number of articles on digg can get me popular. And I made it even a practice to digg a good number of articles every day, religiously. But, there was no big difference in the “popularity” as such.
Now, the bigger question is - What do you mean by popularity on Digg?
Well, popularity (or I’d call it power) to me is the power to submit a story and declare that this story is going to get 1000 diggs in the next couple of hours.
Unfortunately, that’s not a guarantee and I wonder if the top diggers would say such a thing. But essentially, what all of us are aiming to is to be able to submit a story and when you share it with friends, all of them digging it.
I’d call it the the Digg Power Quotient.
Digg Power Quotient = (No. of diggs on an article in an hour / No. of friends in the circle) / No. of diggs from the community in an hour
This may not be the best metric though sometimes because we’ve all seen cases where a guy with less than ten friends submitted a story that made it to the top. Excluding all those “miracles”, if there is someone who has a very healthy “Digg Power Quotient”, then I think he has the potential to make a story popular.
This article may not make any sense at all because Digg is an unpredictable community sometimes, and things can work at a totally different pace and dimension than expected, for the good or the bad. But some pointers on how to be a popular guy on Digg is interesting !
What practices will get you popular on digg?
Again, with all the unpredictability taken into account, let me share a few observations.
1 - Digg ONLY relevant articles that are related to your interest.
In the frenzy to get more numbers, people go around digging anything and everything, and end up being everywhere. This may not look good on you if you are trying to build an image. For example, if you are a techno geek who blogs on technology, it makes sense for you to digg through articles in the technology corner and not the fashion and lifestyle section.
The reason is that, when people find that you are more active in one particular category, they’ll derive an impression that you are an authority on that topic and this is good for brand building.
2 - Participate in the community
In the rush to digg more articles, we tend to forget the fact that Digg is a community. A very sensitive community. Digg’s popular members are all very well networked and communicate with each other a lot on the digg platform. They see it more as a place to share thoughts with like minded people. And anyone who can’t adapt to this, may stand out of the crowd. And handling things single handed is not a good idea on digg.
3 - Comment as much as you digg
Rather than digging or submitting much , try commenting more, at least as much as you digg, and you will see the results. Commenting is a good way to generate interest among the community and gain trust. Here again, you got to really genuine while commenting or you’re gonna get burned out spamming.
4 - Create a circle of “trust worthy” friends
Friends are always good. The more the merrier. But make sure they are “trust worthy”. By trustable I mean, you got to make sure that whenever you send a shout, you get the story dugg by him. Well, it is not possible all the time, but a 90% hit ratio is satisfactory.There are a lot of guys who’ll add you and keep bombarding with shouts, at the same time never responds to your’s.
5 - Don’t digg stupid articles
Aww…did someone had to tell you this? These days there are lot of “spam” being submitted to digg. The titles make no sense, neither the description, nor the URL. If you are on a digging spree, it is most likely that you’ll digg one of those articles. So keep away from them so that, people don’t misunderstand you for a spammer.
6 - Respond well to shouts
Next time when someone see your shout notification in their email, they shouldn’t go “Oh no! Not that guy again! “. The simple solution is that you have to respond well to others shouts whenever they send you one. Only then will the community recognize you a trust worthy guy.
7 - Create trust among the community
This is probably the most important and significant thing out of all these stuff mentioned here. And probably the most non-comprehensive. It is easy to talk about it, but to measure as to how much of it you actually earned is quite difficult. Simply because there are a lot of metrics that go into it, and it takes time to gain trust.
8 - Sharing is the key
While digging keep asking this question - “When is the last time I dugg a story just because it was interesting?” n
Essentially, the idea is to keep digging interesting articles from the web so that you can share it wit the world. Keep away your marketing interests and genuinely participate in the community. It will reward you.

Social Media is the buzz. And it’s the carrot to many. A power user is a member with influential powers and has the potential of making any given article popular on the social medias.
Becoming a power user on all the social medias is sure big deal, despite everyone using the social media only a few make it to the top or grabs the powers of a power user. Now, it’s a fact probably that no one can make it easily to the top as a power user in a short time. It requires the effort and time that it deserves. But there are pointers for sure that will help you make it to the top if you get your basics right. It’s all about doing the right thing and following the right methodologies daily in a very religious manner, and one day you’ll find yourself there on the top showered with digg and stumble requests and friend invitations.
So what are the good practices that you should follow to make it to the top as a power user on the popular social medias?
Understanding Which Social Media works best for you - The behavioral differences of the popular social media sites
First off let me tell you that each social media channel has it’s own unique quality. You cannote use all the media at the same time to get a story popular. Each community has it’s own characteristics and behavioural pattern.
Digg
- Is a news oriented website where there’s no place for internet marketers and bloggers.
- The community gives more importance to breaking news, exclusive stories and articles.
- The community is more techno savvy and if you are targeting to get the attention of technology related crowd, then Digg is the best place for you.
- Digg community does not entertain marketing, self promotion and press releases kind of articles.
- They give more value to the “uniqueness” of the stories and the real value it passes on to the community.
- The secret of getting popular on Digg is to get the maximum diggs in the shortest time span. If you get late getting the diggs, you lose the game.
Stumble Upon
SU is a community which has a different chemistry altogether from Digg - it loves sharing all the lite things(photos, videos, funny stuff) and in between some news articles too.
- SU community does not like anything that is related to promoting your blog.
- Neither does it like people selling their service or products.
Linked in
- Linked in has a very focused community.
- It’s a no nonsense one with no frills but all serious guys out there. Business consultants, CEOs, bloggers and the like.
- If it’s business that you’d like to promote, then probably this is the right place.
Here are the good practices to become a social media power user.
I’d love to hear your contributions/additions to the above points.
So what comes to your mind when you think about link building? Directory submissions, link baits, link exchanges..?
Recently, there was this client of mine who had a wonderful website. It was beautifully designed, good layout, good linking pattern and all that. Onsite optimization was really good on the site. He would easily score a 9/10 on it. So why did he approach me?
He was running short of links. Incoming links that is. The client was already aware of the SEO metrics and suggested me that we go ahead with a link building strategy and source as many links as possible.
Now, in such cases the normal tendency is to go about link hunting. Ask/beg people for links, submit to directories etc. Well, this I’d call is the PUSH STRATEGY.
Some common characteristics of the PUSH strategy are.
- You already have rich content on your website.
- You go about marketing it to anyone and everyone.
- You beg for links to others.
- You submit to directories/ blog comments.
- You get good traffic.
Now there’s nothing wrong with this strategy except for the fact that its a short lifecycle, and you get no or less value to your business.
Imagine this, you have an “Online magazine” which has got amazing content. Now when you go about doing the “Push” strategy what happens is that you build traffic, you interact with the rest of the world, you get the attention you want. But all this happens outside your site. Right? And that’s where you miss the point.
You do everything to let people know of your product, and you get the attention you deserve. But what happens after that? The whole traffic is at your site and you “assume” that people will like your content. Does that ring a bell?
Not necessarily. Now that you’ve invited everyone to your site, all of them needn’t like the content on your site. They wont.
The problem here is “Null Targeting”
Coming back to the example. Your online magazine would’ve been a women oriented one, but while you were marketing your mag through link building, directories and all that, you missed a point. You went ahead calling everyone to your site and that included women, men, seniors …..and the like. So the traffic you got (although in good numbers, wasn’t the most appropriate one for you).
And what’s the result? An increased bounce rate.
Now, in my opinion, the best strategy in such cases would be a PULL STRATEGY rather than a PUSH STRATEGY. Let me explain.
A pull strategy is one where you focus on developing value on your site and naturally allow it to travel places.
In the online magazine example, what could’ve been a better strategy?
Stage 1
Study your target.
Who are they? (In this case, women)
Where can you find them? (Facebook/Orkut/Myspace?)
What content are they consuming right now?
What are the channels they subscribe to?
Stage 2
More time and focus should be given on developing value content (a.k.a kickass content).
Brainstorm with the team and develop viral content that matches with the content your target prefers consuming.
Make sure that once the traffic is here, you have all the content to “engage the visitor”.
Develop tools to subscribe the new visitors. (RSS, Video Channels, Email subscriptions, Facebook applications)
Stage 3
Go to the places or communities where your target is.
Go about delivering your viral content to them.
Spread it.
Do it again.
Results
- Increased traffic (not one time traffic but recurring traffic)
- Reach to the right audience.
- Less bounce rate.
- Increased subscriptions.
- A complete vicious circle of target to conversion ratio.
So, essentially the point is, instead of wasting time on pushing your content to the wrong target, go about developing value focussed on your target and naturally allow it to travel with a little bit of push through the channels and you’ll see better results, time and again.
Facebook has applications that you can add to your profile, you know that right?
Now, Orkut is planning for introducing applications so that it can harness the full power of social media as such. And talks are in progress and the grapevine is that the applications will be available to all (including India) in June/July.
But here is a neat trick which will get you access to all the entire collection of applications available due for release right now.
See the entire screenshot of applications here.
There are a lot of applications like
and a lot more.
Now, you can add music, photos, and fun stuff to your profile. It’s simple as adding an application.
Now how to get the orkut applications working in your profile?
All your added applications will list down in your left hand side panel (see screenshot). Now to really enjoy these applications you need to get your friends use the applications to. That’s the fun part of social media right? So refer more and enjoy more.
Cheers!
Twitter has become a rage. Many bloggers have got into it so much that they’ve started to quit blogging. Some think that twittering eat up most of their time and make them less popular. I’m following like some 98 people and 75 are following me. Every day, there are more followers too.

And let me tell you, this thing is getting messy these days.
So there are 75 followers and 98 that you follow, all of them keep twittering every other second on Gtalk, you try to reply to one with the @somebody tag and nothing happens..You post your tweet…you edit it..tweet again…somebody replies..and that’s about it. What’s the return?
Social Media - did someone say? Ah! Cool. So..being social eh? Well…honestly my friend, it isn’t social. Readers…all of you who get replies for every single tweet on twitter, hands up !
…… None?
Okay, everyone who gets a client signed from twitter hands up…
None?
Hmm..everyone who has subscribers signing up for you through twitter….hands…up??
Ok forget it.
See the point I’m trying to make is that, twittering is essentially bad for bloggers. Really bad.
Here goes my reasons.
Seriously my friend, I could think of more such reasons but this isn’t doing good at all.
Bloggers, stick back to serious blogging. Don’t shout out to the world what you had for breakfast or what you did while sleeping, you might want to keep it to your immediate circle of friends.
And don’t misunderstand that twitter will bring you new clients or new subscribers to your blog. Who ever is following you are either your readers or your friends.
Essentially, Twitter doesn’t give you anything in return , but only takes away from you - your time, your content and a good major part of your brain.

If you’re a Twitter guy and live around Chennai, keep yourself free for March 23rd (a lazy sunday).
Kiruba is inviting a few folks (not more than 8-10 :-p ) to meet at the Amethyst Cafe, in Chennai.
If you come in, I’m gonna bug you about “Social Media Marketing” and “Search Engine Optimization” and the other 10 ways to use Twitter.
And if you’re a follower of mine on Twitter, I pay your bills*
Hop in to the Wiki.
* Conditions apply